We are not required to provide a refund or replacement if you simply change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. We will always try to resolve any issues that come up to the satisfaction of all involved. 

Please always keep your receipt as proof of purchase.